FAQ

Do you draw vehicles other than cars and trucks?

Yes! We can draw all types of vehicles. We often do drawings of motorcycles, semi-trucks, tractors, diggers, excavators and other construction equipment, dune buggies, planes, boats, and even tanks!

We also draw industry equipment and products as well as industrial and commercial buildings.

Can I get my designs printed somewhere else?

Sure. We provide you with a set of print-ready files that you can have printed at many screen printers or direct-to-garment printers.

Do you have a rush order service?

Although we don't have a formal rush order service, please contact us with your specific delivery and timing needs, and we'll see what we can do.

Do you offer heat transfers?

We do not offer single heat transfers, but please contact us if you need multiple heat transfers for a design that we have created.

What size are your drawings?

You will receive high resolution 300 dpi JPG and PNG files. You will also receive vector design source files. These should allow you to print posters, flyers, T-shirts, and many types of branded merchandise.

What photo should I upload for you to make the drawing?

The higher the resolution the better! We recommend daylight photos. Our most popular drawings are drawn from front/side (3/4) angles. To enable us to draw this type of angle, please provide photos take from this angle OR one front angle and one side angle of your vehicle.

All of our drawings are made by hand, so the higher the quality of the photo the easier it is for us to make the drawings detailed! Photos taken with a camera or mobile phone work well. Just make sure you're uploading a high resolution image and not a scaled down one!

I ordered the wrong size shirt. Can I return or exchange it?

Unfortunately, all of our merchandise is made-to-order, so we're not able to offer exchanges or refunds.

Hey, I haven't received my digital drawings, and it's been over 10 days. Where are they?

Your drawings should have been sent to you within about 8 days of placing your order and providing your photos and/or other reference materials. They will be sent to you via an email with a download link. You should first check your spam folder for the period 7-10 days after placing your order. Then, please contact us at info@tunercustommerch.com, and we'll resend the drawings. Please note: we have received reports that Hotmail, MSN, AOL, and Outlook addresses have had difficulty receiving our emails. We are working to solve this problem. If you're using a Hotmail address, please contact us at info@tunercustommerch.com or lee@tunerarts.com if you have not received your drawing after 8 days.

Can you draw more than one vehicle in my drawing?

Yes, we often draw more than one vehicle in a drawing. Please note that we charge per vehicle. So, to order two vehicles would me that you would place an order for a quantity of 2 of the cartoons or drawings.

How long does it take to finish my drawing?

The timeline depends mostly on the style of drawing you order. Make sure to check the descriptions on each product page for our usual delivery time! The timeline may also be longer if we experience a large number of orders in a short period, but we'll always work as hard as we can to get it sent to you as fast as possible! We'll try to deliver your Custom Drawing Style style drawings in 6-7 days and your Baby Style Cartoons and drawings with Custom Backgrounds and Characters 8 days.

How is the finished artwork sent to me?

After it's completed we'll send the digital drawing straight to your email! We send drawings to the email that you enter at checkout, so if you'd like it sent somewhere else just let us know in the notes box at checkout! PLEASE BE SURE TO ENTER THE CORRECT EMAIL, and check your spam and promotions folder so that you don't miss your drawing.

What format is the drawing in?

We send the drawings as both JPG and PNG files. We also provide vector design source files. If you would like raster (e.g. Photoshop) source files instead of vector source files (e.g. Illustrator or CorelDraw), please let us know when you place your order.

Can you work from more than one photo?

Yes! The first photo you upload will be used as the base for the drawing, and additional photos can be uploaded to give the artist more perspective on parts of the vehicle such as wheels or decals. If you're ordering a character drawing you can also upload separate pictures of you and your ride and we'll put them in the same drawing! You can only upload one photo on our site, so once you've placed your order send us an email with the extra photos titled "Additional photos for drawing" to info@tunercartoons.com

What if I'm not happy with the drawing?

We've made hundreds of drawings, and 100% of our customers are satisfied. We of course want to keep it that way, and will do whatever it takes to make a drawing that you absolutely love! If there is anything wrong with the first drawing we send to you just let us know and we will correct the drawing until it's exactly how you want it - free of charge!